Return Policy

Wigs and Hairpieces

We want our customers to be very happy with their purchase. However, if you are not 100% satisfied with your choice of style, color, length, or texture – or simply changed your mind – you have the option of returning the hairpiece/wig for a full refund minus a 20% restocking fee or exchange the hairpiece/wig within 15 days with the following conditions:

• The hairpiece/wig must be unworn and unaltered (i.e. not cut, dyed, adjusted or otherwise manipulated in any way. Roye Salons LLC, DBA LaDonna Hair Stylist shall be the sole arbitrator to determine if a wig/hairpiece has been manipulated and whether it qualifies for a refund or exchange.
• The hairpiece/wig must be returned in its original condition including the original invoice, tags, and any accessories included with the purchase (as a courtesy of LaDonna Hair
  Stylist) together with the hairpiece/wig.
• Hairpieces/wigs that have been specially customized for a customer are not eligible for a refund or exchange.
• Customer shall be responsible for return shipping charges.

Accessories

• Accessories must be returned in their original condition together with the original packaging and invoice/packing slip.
• Customer shall be responsible for return shipping charges.

To process an exchange or return, please email us at: [email protected]